Consumer Law, Return, Refund and Exchange Policy
(a) ACL: Seller’s goods come with consumer guarantees that cannot be excluded under the Australian Consumer Law (ACL) in the Competition and Consumer Act 2010 (Cth). Nothing in these Sales Terms limits or excludes any guarantees, warranties, representations or conditions implied or imposed by law, including the ACL or any liability under the ACL, which may not be limited or excluded.
(b) Goods: If you are a consumer as defined in the ACL, the following notice applies to you: “Our goods come with warranties and guarantees that cannot be excluded under the Australian Consumer Law (Consumer Guarantees). You are entitled to a replacement or a refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.”
(c) Repair, replacement or a refund: If you wish to seek repair, replacement or a refund for a product, please contact us and we will explain the requirements to you. This may include you providing proof of purchase and evidence of the faulty product to us.
(d) Refund: If you are entitled to a refund, we will only give you the refund once evidence of the faulty product is received by us, or we have received the product at our warehouse and inspected it and assessed whether it is eligible for a refund under these Sales Terms. Any refund we make will be by the same payment method used to purchase the product.
(e) Installed: Subject to this clause, we will not accept or return any product that has been used, connected, installed, attempted to be connected or installed, or if your product is custom-made or is a special buy product.
(f) Packaging: You must adequately package any product you are returning to ensure that it is not damaged during return delivery to our warehouse. We will arrange for any products you want returned to be collected, usually within 7 business days.
(g) Duty of care: You have a duty of care for the product while it is in your possession. If you damage products, then subsequently return the products, you may be liable to pay to repair the product to its original condition. In these circumstances, where a repair is not economically viable, no refund will be made.
(h) Change of mind: We do not accept refunds for change of mind. Due to the personal nature of the products we sell and for hygiene reasons, we cannot offer refunds or returns for some of the products on our Site, subject to these Sales Terms. We will specify the products for which no refund is available.
(i) Colour choices: Some of our products may come with different colour choices. We do not warrant that colour choices can be met. We reserve the right to provide the same product of a different colour but we will endeavour to meet your request.